Who do I contact regarding replacement parts or warranty queries?
Contact X-Treme directly by submitting a ticket at support.x-tremescooters.com. This is the fastest way to get help. They have a tech team onsite that can answer your questions.
What if I'm not happy with my X-Treme product?
Please read our Shipping and Returns section on our policies. The manufacturer will send you any replacement parts that are deemed defective within the the warranty period, and provide unlimited technical support during this period If you still want to return the item, you are responsible for return shipping costs and a 15% restocking fee. This is because X-Treme items are not small items, and we have already shipped it out to you for free, so any returns will require manpower hours and return shipping expenses that the buyer is liable for.
What is the height range on X-Treme electric bicycles?
There is no specific height range. You can be as short as five foot to well over six feet, all electric bicycles are height adjustable- one size fits all.
What happens when my X-Treme product gets rained on?
Your scooter/bike will be fine as long as the battery does not submerge in water. The battery is not exposed, so even when riding in the rain, it will be kept dry.
What is the weight that is supported?
Please take a look at the Info tab, it will have a table where you can see the weight supported.
How long does it take to charge the battery?
This depends on the specific X-Treme model, but in general you can do a single charge in 4 hours. Please refer to the Info tab for more information on this if necessary.
Is there a Warranty on this product?
There absolutely is! Please click on the Warranty tab on this product page to view comprehensive Warranty details.
Do you have to get a driver's license or register with the DMV to use this scooter/bike?
No you do not! One of the great perks of owning an electric scooter/bike means you do NOT need to get a license.
Are electric bicycles the new IN thing now?
Yes they are. As e-bikes get more and more affordable, everyone is able to purchase one, not just the well-off. Although here are some celebrities that enjoy their electric bikes:
Leonardo Di Caprio and Blake Lively.
Prince Charles cruising around on his electric bicycle.
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