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Shipping and Returns

FREE SHIPPING and NO SALES TAXES on ALL orders (in the lower 48 states)!*



As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we automatically reach out to our suppliers for shipment. 

If your order is in stock and we process the charges to your credit card it will ship and ARRIVE within 5-7 business days from the date of shipment to your address, unless otherwise stated for specific products.  Some larger products (ATVs, go karts etc) will take longer than 5-7 business days as they require time to inspect and ship by special freight carrier.  A revised shipping time ETA is usually found in these products' descriptions, so it's important to take note of that.

We will send you tracking information to the email address you provide when checking out.  If you do not receive tracking information from us within 5 business days of your order feel free to follow up with us at sales@upzy.com.

Please note we do not ship to PO Boxes. 

Please note we do not do overnight or expedited shipping, unless otherwise stated on specific products.


Please inspect the packaging of your item(s) when they arrive.  If the packaging appears heavily damaged on the outside, you have the opportunity to reject the shipment.  Once you sign and accept the shipment, we no longer have the authority to file a claim with the shipping carrier and anything thereafter will be treated as a return.  In the rare instance the item inside is damaged, kindly do not worry as we will work with you to resolve the situation.  You can send any photo evidence to aftersales@upzy.com.

Please note we pack all our products as best as possible.  Sometimes the packaging may get dented in shipping, but do not be concerned as the inside contents are usually still intact.

Upzy does not pay or reimburse any labor costs undertaken by the customer on his/her own accord.  Customer bears sole responsibility for any charges or changes to the product using outsourced labor.



If you are not completely satisfied with your purchase, please email us at aftersales@upzy.com.  We can arrange a return authorization within 15 days of the receipt of your product.  The product must be returned in the resale-able and unused condition it arrived in, with its original boxes, for a refund or exchange (no damaged items).  Return tracking number must be provided.  

Buyer is responsible for all return shipping costs.  There is a 15% restocking fee (of the original order amount, excluding discounts) for all returned items.

*Please note that each manufacturer's return policies may vary and we ultimately adhere to each manufacturer's return policy (they override ours).  It is important to contact us for further clarification first.



Order Has Not Shipped:  $25 administration fee per item when canceled for non-built-to-order products.  This is to account for the manpower hours used to prepare your product, which tend to be large in size.  If product is not in stock, you will not be charged this fee. Please note that if the product is built-to-order, the fee is 50% of the original order amount, excluding discounts.

Order Has Shipped:  Buyer is responsible for return shipping charges and a 15% restocking fee unless otherwise stated.  

Buyer's Remorse Return or Refusing A Shipment When It Arrives:  Buyer is responsible for delivery (outbound) and return shipping charges and 15% restocking fee, unless the shipment comes visibly damaged and defective.

*Please note that each manufacturer's return policies may vary and we ultimately adhere to each manufacturer's return policy (they override ours).  It is important to contact us for further clarification first.

Refunds will be issued to the original credit card or Paypal account that you used when placing your order.  


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