Free Shipping To USA (Lower 48 States) | All Major Credit Cards Accepted | Call 1-855-784-UPZY (8799)

Shipping and Returns

FREE SHIPPING and NO SALES TAXES on ALL orders (in the lower 48 states)!*

 

SHIPPING

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we automatically reach out to our suppliers for shipment. 

If your order is in stock and we process the charges to your credit card it will ship and ARRIVE within 5-7 business days from the date of shipment to your address, unless otherwise stated for specific products.  Some larger products (ATVs, go karts etc) will take longer than 5-7 business days as they require time to inspect and ship by special freight carrier.

We will send you tracking information to the e-mail address you provide when checking out.  If you do not receive tracking information from us within 5 business days of your order feel free to follow up with us at sales@upzy.com.

Please note we do not ship to PO Boxes. 

Please note we do not do overnight or expedited shipping, unless otherwise stated on specific products.

DAMAGES

Please inspect the packaging of your item(s) when they arrive.  IMPORTANT:  If the item is damaged, you can sign for it as Damaged and we can then file a claim with Fedex/UPS and have the item sent back and replaced.  However, if there is damage and you sign for it as Not Damaged, then we will need for you to send information and photos on the damage so that we can work with you to resolve the situation.  You can send photos to aftersales@upzy.com.

Upzy (formerly Super Scooter Store) does not pay or reimburse any labor costs undertaken by the customer on his/her own accord.

 

RETURNS

If you are not completely satisfied with your purchase, please email us at sales@upzy.com.  We can arrange a return authorization within 15 days of the receipt of your product.  The product must be returned in the resale-able condition it arrived in, with its original boxes, for a refund or exchange (no damaged items).  Return tracking number must be provided.  

Buyer is responsible for all return shipping costs.  There is a 15% restocking fee for all returned items.

*Please note that each manufacturer's return policies may vary and we ultimately adhere to each manufacturer's return policy (they override ours).  It is important to contact us for further clarification first.

 

CANCELLATIONS AND REFUNDS

Order Has Not Shipped:  $25 administration fee when canceled.  This is to account for the manpower hours used to prepare your product, which tend to be large in size.  If product is not in stock, you will not be charged this fee.

Order Has Shipped:  Buyer is responsible for return shipping charges and a 15% restocking fee unless otherwise stated.  

Buyer's Remorse Return or Refusing A Shipment When It Arrives:  Buyer is responsible for delivery (outbound) and return shipping charges and 15% restocking fee, unless the shipment comes visibly damaged and defective.

*Please note that each manufacturer's return policies may vary and we ultimately adhere to each manufacturer's return policy (they override ours).  It is important to contact us for further clarification first.

Refunds will be issued to the original credit card or Paypal account that you used when placing your order.  

 

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