The EV Rider 18 Ah Battery Pack comes with 2 batteries and can be used to replace the batteries on the EV Rider CityCruzer, RiderXpress, and Stand N Ride.
Once order is placed:
1) Order Confirmation Email: You will receive an order confirmation email with all relevant details. This means your order is in our system.
2) We Automatically Reach Out To USA-Based Suppliers: We pre-authorize your payment method and prepare shipment.
3) Ship and Deliver in 5-7 Business Days*: We process charges to your payment method and ship and deliver in 5-7 biz days (from the shipment date), unless otherwise stated for specific products. This is if the product is immediately available**.
4) Tracking Information Released: We email your tracking information.
*Some larger products (ATVs, go karts, custom scooters, wheelchairs etc) will take longer than 5-7 business days as they require time to inspect and ship by special freight carrier. A revised shipping ETA is usually found in these products' descriptions. Please note we cannot guarantee shipping time. Unanticipated delivery delays by shipping companies (Fedex, UPS etc) are out of our control.
**Product not immediately available: We will email/call you with an estimated time of arrival (ETA) and you can decide how to proceed.
No Shipping to PO Boxes: As our products tend to be large in size, we cannot ship to PO Boxes.
No Overnight or Expedited Shipping: Unless otherwise stated on specific products.
International shipping (including Hawaii and Alaska): Please refer here.
Pickup: Some products, such as TaoTao, can be picked up directly from our warehouses at a reduced price. These pickups do not fall under "free shipping", as they are not shipped but picked up by customers using their own transport.
Lift-gate Services: We provide free lift-gate services on the majority of our larger products, however certain products are excluded. For excluded products, the customer is responsible for any additional lift-gate charges. Please contact us for further clarification.
If you are not completely satisfied with your purchase:
1) Return Authorization Within 15 Days of Product Received: Please email firstname.lastname@example.org and we can arrange a return authorization.
2) Product Must Be Unused and in Resale-able Condition: Must be in original box (no damaged items).
3) Return tracking number: Must be provided.
Order Has Shipped, Buyer's Remorse Return or Refusing A Shipment:
->Buyer is responsible for return shipping and delivery (outbound) charges
->Minimum 15% restocking fee, unless the shipment comes visibly damaged.
Manufacturer's Return Policy:
Each manufacturers' return policy may vary and we ultimately adhere to their policy (they override ours). You can contact us for further clarification.
We pack all products securely and reliably. Sometimes the packaging may get dented in transit, but do not be concerned as the inside contents will still be intact.
1) Please inspect the product packaging when it arrives.
2) Once the product is delivered and signed for, we no longer have the authority to file a claim with the shipping carrier (standard US shipping procedure).
3) Anything thereafter will be treated as a return.
In the rare instance the product inside is damaged, please do not worry as we will work with you to resolve the situation. Any photo evidence can be sent to email@example.com.
Product pictures and specifications may vary with the actual product on occasion.
Some products require assembly or possibly adjustments/modifications/minor fixes to function to the customer's satisfaction.
Those that require assembly will come with a manual or video resources.
Professional assembly/expertise may be required (depending on the customer’s experience and abilities). Please note Upzy does not pay/reimburse for any labor/service costs if:
1) The product is taken to a professional
2) Customer decides to adjust/modify/fix the product themselves using warranty and non-warranty parts.
Any warranty with your product(s):
1) Please first email firstname.lastname@example.org.
2) Next, you may contact the manufacturer or distributor. Note that Upzy must be kept in the loop of any warranty procedures done.
It is Upzy's responsibility to resolve any issues in accordance with our and the manufacturer/distributor's policies. However as each case differs, we cannot guarantee it will always be to the customer's satisfaction.
The customer can communicate and work with us to resolve any warranty queries.
Order Hasn't Shipped (Regular Products):
->Order less than $1000: $25 admin fee per item when canceled.
->Order more than $1000: 5% admin fee of order value when canceled.
Order Hasn't Shipped (Custom Build-To-Order Products):
->Product in the process of building: 5% admin fee of order value when canceled, excluding discounts.
->Product has finished building: 50% of original order value when canceled, excluding discounts.
99% of our products are regular. Exceptions are custom built-to-order products such as standing wheelchairs and certain electric bikes and recumbent trikes.
The admin fee accounts for the manpower hours used to process your order and/or prepare your product, which tend to be large in size. If the product is not in stock, you will not be charged any fees.
1) All refunds will be issued to the original credit card, Paypal account, or payment method account (Google Pay, Apple Pay) that was used.
2) Please allow 2-4 business days to process (standard processing time)
We work very hard to ensure we offer the LOWEST PRICES ONLINE.
We want you to feel confident you are getting the lowest price for your product compared to any other online store, and we will match their lowest price accordingly.
The price you see is what you get.
We don't add shipping costs, sales taxes, oversized charges, or anything else.
Some companies advertise a much lower price, then sneakily add charges further in the checkout process. We never do that.
What is that?
Nope, it's not the sound of someone making a boo-boo ("oopsy").
Rather, it means UP and EASY.
We feature only UPLIFTING, awesome products that put a 😄 on your face and make your life EASY.
Because we want YOU to feel good about yourself.
Because we want YOU to have the life you deserve.
Because we like you.
A shopping experience so easy, even Fluffy can do it.
Easy to order.
Easy to navigate.
Easy to reach us.
You are family.
And as family, we take care of you.
-> Alice T- Baltimore, Maryland
Thanks Alice T! We're glad to make you happy!
-> Sid L- Pearl River, Louisiana
We're glad you're enjoying your bike Sid L!
-> Cindy R- Lenoir City, Tennessee
Your words are too kind, Cindy R. You're making us blush!
We started as a company selling only scooters and evolved into one featuring thousands of products. Check out our transition video.
With that being said, we know "all work and no play makes Jack a dull boy." We still uphold certain company traditions- our annual company hacky sack race, and adult tumbling classes (it's a team-building exercise!). Yup, those still exist.
SOME OF OUR POPULAR PRODUCT CATEGORIES:
So...... what's BETTER than puppies and ice cream and rainbows and unicorns?
EV Rider Warranty Covers ALL products except for the Stand-N-Ride:
THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to
be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge.
Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility.
Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please
contact the dealer/company from whom you purchased your EV Rider product.
SHIPPING - DOMESTIC
All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL
Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter).
The batteries are warranted by EV Rider for 6 months after the purchase of the Unit.
Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter.
This Warranty excludes:
• Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
• Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs,
upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
• Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper
operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
• Used other than for the purpose of the purchaser’s mobility.
• Repairs and/or modifications made to any part of the scooter without specific and prior consent from
EV Rider, LLC.
• Labor, service calls, shipping, and other charges incurred for repair of the product not approved by
EV Rider, LLC.
Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults
due to a defect in the original manufacture will normally become obvious within the first two months of use. Any
gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year
from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded.
This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
Contact EV Rider directly: 800-944-1997
What is the maximum weight that this mobility scooter can support?
Please check the Info tab for this product to see the max weight supported.
What is the weight of this mobility scooter?
Please check the Info tab for this product to see the exact weight of this scooter.
Is this mobility scooter covered by Warranty?
It absolutely is! Please click on the Warranty tab for comprehensive information.
Does the seat swivel?
Please check the Info tab to see if your particular EV Rider has a seat that swivels.
What is the difference between a SLA battery and Lithium battery?
Lithium batteries and SLA batteries are the same in performance, yet, the Lithium batteries last for up to 5 years and the SLA for up to 2 -3 years. The Lithium battery pack weighs 7 pounds and the SLA battery pack weighs 19 pounds.
Do you have to get a driver's license or register with the DMV to use this mobility scooter?
No you do not! One of the great perks of owning a mobility scooter means you do NOT need to get a license.
Can the Transport mobility scooter go on the passenger compartment of an airplane?
Unfortunately not. You will have to stow it as a piece of checked luggage. If you are using it before you board the plane, you can hand it at the plane door, to be stored as a wheelchair or a baby stroller for no charge. Always check with the airlines first for their rules and regulations.
Your answer not found here? Contact us directly at 1 (855) 784 UPZY, email us at email@example.com, or send us a message at the bottom right of the screen for assistance.